Terms & Conditions

All products sold are guaranteed to be new, unused, and in original packaging.
All products are warranted against structural and mechanical defects for 1 year from date of purchase.  Contact Krevare prior to any returns to ensure coverage and replacement.
Damage caused by misuse or improper handling is not covered.

Warranty:

Soaptainer

30 day money back guarantee:  Please contact Krevare with any installation issues prior to returning product.  Krevare guarantees that Soaptainer will work with your functioning dispenser or we will refund your purchase price plus return shipping, however contact must be made with tech support within 30 days of purchase and attempts made to correct any issues prior to return or refund will not be granted.  Please ensure your pump is in working condition prior to connecting Soaptainer.  The connection point between our tubing and your dispenser pump must be secure and completely air tight or priming issues may occur.  This is usually an easy fix and we would be happy to help.
Defects and structural issues:  Please contact Krevare prior to return to see if your part will be covered.  If covered your part must be returned to address below before a replacement is shipped back to you.

Soapseat

Tritan top tray is guaranteed against structural issues such as breakage, warping, cracking, crazing, hazing, or damage from dishwasher cleaning for 1 year from date of purchase.  Do not clean with abrasive materials as this will scratch the finish and will not be covered by this warranty.
Damage caused by misuse will not be covered.
Defects and structural issues:  Please contact Krevare prior to return to see if your part will be covered.  If covered your part must be returned to address below before a replacement is shipped back to you.
Polished nickel finish is guaranteed against flaking or peeling for 1 year from date of purchase.  We have tested this finish using a controlled salt spray to simulate 5 years of service and it has passed with no signs of corrosion.  With proper care this finish can last indefinitely, however certain harsh chemicals such as bleach will cause corrosion and destroy the finish.  Please be cautious when using such chemicals around Soapseat.  It is advised that Soapseat is removed from the premises prior to using harsh chemicals.
Damage caused by improper cleaning or harsh chemicals is not covered by this warranty.  Cleaning with glass cleaner and a soft cloth is advised.  Soapseat's base is not dishwasher safe and damage caused by cleaning in a dishwasher is not covered.
Defects and structural issues:  Please contact Krevare prior to return to see if your part will be covered.  If covered your part must be returned to address below before a replacement is shipped back to you.

Returns
Please fill out the contact form and include your name and order #.  Customer service will email you a copy of your invoice to return with your item. Please pack item back in original shipping box and ensure all parts are included.  Customer service will include a printable return label which may be prepaid depending on the reason for return.  A credit will be issued when your item is received.

Address for returns:
Krevare LLC
23 Barclay Court
Middlesex, NJ 08846

email: info@krevare.com